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All the major decisions around here are made by top-level managers. Total quality management is a management philosophy that stresses quality within the organization. Total quality management (TQM) is the process through which everyone in the organization focuses on the customer in order to continually improve product value. TQM uses a systems perspective because it views quality as the responsibility of everyone in the organization—not simply that of a single, self-contained department (the quality control department).

Review your Facebook site and see if you have a friend who is connected to a field within sport. Networking is important in getting a job and career progressions, so work at developing your sport connections online and in person. Game Plan for Starting a Sport Business Most students think about entering sport management with the idea of working with their favorite professional team as their goal. But did you ever consider starting your own sport business? Being an entrepreneur means you are willing to take risks and create your own business, manage your business, and market your products or services to your customers.

_____ 10. Management was going to sell our team to Disney, but the feds said that would be in violation of antitrust laws. on chaos and uncertainty in their environment. They should also be interactive in their management style. According to Russell Ackoff,34 unlike reactive managers (who make changes only when forced to by external factors) and responsive managers (who prepare for change that they predict will come about), interactive managers design a desirable future and then invent ways of bringing it about.

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